Terms of Service
Last updated: August 3, 2025
Welcome to Sporthorse Media! These Terms of Service (“Terms”) outline the rules and expectations for anyone using our website, services, or purchasing digital products from us. By visiting our site or working with us, you agree to these Terms, so please read them carefully.
1. Who We Are
Sporthorse Media (“we,” “us,” or “our”) provides website audits, consulting, and design services specifically for businesses. You can reach us at me@erikasentz.com.
2. Services We Provide
We offer:
- Website audits (digital delivery)
- Custom website builds and fixes (by request or agreement)
- Optional consulting calls or content support
All services are digital and delivered via email, video recording, or online meeting. No physical products are shipped.
3. Payments and Booking
Full payment is required upfront to book a website audit or any listed service. We use secure third-party payment processors (such as Stripe or PayPal) to handle your transactions.
Once payment is complete, you’ll receive a confirmation email or next steps via email if information is missing. It is your responsibility to provide the required info in a timely manner so we can begin your audit or project.
4. Turnaround Time
Audit delivery time is typically 5–7 business days from when we receive your completed intake form. Rush delivery (2 business days) is available for an additional fee.
If delays occur due to missing information or client unresponsiveness, the turnaround time may be extended.
5. Refund Policy
Due to the digital and custom nature of our services, all sales are final and non-refundable once payment has been made. If you experience a problem or believe the service was not delivered as promised, please contact us directly, we’ll do our best to make it right.
6. Intellectual Property
All materials delivered to you, including audits, videos, strategy documents, or content, are the intellectual property of Sporthorse Media. You’re welcome to use them for your own business, but you may not resell, share, or publish them without written permission.
You retain full rights to your existing website and branding assets.
7. Client Responsibilities
You agree to:
- Provide accurate information to help us deliver your service
- Communicate in a respectful, timely manner
- Use the services and content for legal, ethical purposes only
We reserve the right to refuse service if a client is uncooperative, abusive, or requests work outside the scope of our offerings.
8. Limitations of Liability
We make every effort to provide high-quality, strategic advice—but we can’t guarantee specific business results (e.g., number of leads, sales, or traffic increases). You use our recommendations at your own discretion, and we are not liable for any damages resulting from implementation.
Our services do not include legal, financial, or tax advice.
9. Privacy
We take your privacy seriously. Please review our Privacy Policy to understand how we collect and use your personal information.
10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of our site or services after changes are posted means you accept those updates.
11. Contact
If you have any questions about these Terms, please contact us:
me@erikasentz.com.